Maple Jackpots

Social Casino

Privacy Policy

Your privacy is important to us. This policy explains how Maple Jackpots collects, uses, and protects your personal information in accordance with Canadian privacy laws.

Last Updated: December 7, 2024

This privacy policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

Our Commitment to Your Privacy

Maple Jackpots ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. As a Canadian-focused social casino platform, we adhere to the highest standards of privacy protection and comply with all applicable Canadian privacy laws.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal information.

Information We Collect
  • Personal information you provide when creating an account (name, email address, date of birth)
  • Technical information about your device and how you use our website
  • Game play data and preferences to enhance your experience
  • Communication records when you contact our support team
How We Use Your Information
  • To provide and improve our gaming services and user experience
  • To communicate with you about your account and our services
  • To ensure compliance with Canadian regulations and responsible gaming practices
  • To protect against fraud and maintain the security of our platform
Information Protection
  • We use industry-standard encryption to protect your personal data
  • Access to your information is restricted to authorized personnel only
  • Regular security audits and updates to maintain the highest protection standards
  • Compliance with Canadian privacy laws including PIPEDA
Information Sharing
  • We do not sell, trade, or rent your personal information to third parties
  • Information may be shared with service providers who assist in operating our platform
  • We may disclose information when required by Canadian law or legal process
  • Anonymous, aggregated data may be used for research and improvement purposes
Your Privacy Rights
  • Right to access your personal information we hold
  • Right to request correction of inaccurate information
  • Right to request deletion of your personal information
  • Right to withdraw consent for data processing where applicable
Cookies and Tracking
  • We use cookies to enhance your browsing experience and remember your preferences
  • Analytics cookies help us understand how our website is used
  • You can control cookie settings through your browser preferences
  • Essential cookies are necessary for the website to function properly
Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

  • Account information: Retained while your account is active and for 7 years after closure
  • Game play data: Retained for 3 years for service improvement purposes
  • Communication records: Retained for 2 years for customer service purposes
  • Technical logs: Retained for 1 year for security and troubleshooting purposes
International Data Transfers

Your personal information is primarily stored and processed in Canada. In some cases, we may transfer your information to trusted service providers located outside of Canada. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy laws.

Contact Our Privacy Officer

If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact our Privacy Officer:

Email:

privacy@maplejackpots.com

Phone:

1-800-MAPLE-JP (1-800-627-5357)

Mail:

Privacy Officer, Maple Jackpots

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.